Related: How to Write 10x Better Customer Service Emails (+Templates) The RIGHT way: Remember your customer’s name Worse yet, you’re telling them they might have to wait two days. In the bad example, you’re not allowing the customer any control over when or how they receive an update. This personal touch allows the customer some control over when you intrude on their day. In the good example, you’re inviting the customer to either suggest a different time or opt for an email. You’ll receive an email update in 1-2 business days.”
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